**Our site now has product reviews, which can be read on specific product pages -- more recent customers often put their comments about our service there.**
Don't just take our word for it,
Read some of our Customer Testimonials:
-so excited to find these hanging sunflowers!! the order process was fast and easy and so was the delivery!! look forward to purchasing from you again in the future!
--Ruth L, Lynchburg, VA, January 2016
-I cannot say enough wonderful things about this company. I had double checked the mailing address several times and somehow I still had my gift sent to me instead. I wrote an email immediately to them late at night and they responded that night advising me what to do and how they could get it out the next day to have it arrive when I needed it without additional shipping charges. They advised we would figure out the other order after fixing my crisis. AND IT DID ARRIVE ON TIME! This company is all about the customer and I highly recommend them. They are also very competitive and have a wonderful selection! A wonderful jewel! --Deborah D, Southlake TX, December 2014
-I have purchased many of these "mini's" from you. They are always delivered very safely packaged so there is no way they can arrived damaged. I have given these as gifts along with a dish to put them on, and the recipients are always thrilled! Also, very speedy delivery after placing the order. --Ruth P, Roanoke, VA, August 2014
-All items were received in excellent condition, wrapped to ensure that they would arrive safely. I am very impressed with the prompt service and delivery from your company. This is my second time to order from it, but it has already become a favorite for me. THANKS! --Ruth P, Roanoke, VA, July 2014
-All items were received in excellent condition due to the careful packing and packaging of your employees. I was impressed by this attention to detail. I was also pleased with how quickly I received my order. I was a little later than I should have been in placing my order, but I received it right on time. I will definitely order from you again. I was very, very pleased. Thank you very much. --Ruth P, Roanoke, VA, May 2014
-In addition the the item being great, I was thrilled with the customer service of GRD and so appreciate that they worked with me to ensure that the gift arrived (cross country) in time for the holiday. They really went out if their way and I appreciate it! -- Meryl C, San Francisco, CA , December 2013
-Thanks so much for the awesome customer service!! -- Kori, Washington D.C , August 2013
-Thank you so much! Sorry for the inconvenience. I will definitely remember your good customer service when I next shop online. --Merry M, Mentor, Vancover, Canada July 2013
-Thank you so much for your "above and beyond service" it is much appreciated. Gratefully, -- Joanne M, Waltham MA , June2013
-Fast service, quick response to my email about a problem with the order wonderful company!--Janis U, Hazel KY, June 2013
-Your quick response and kind assistance with this odd request is super-appreciated...You are so excellent! Thank you so much for helping me... Kudos on the awesome service!-- Jenn P, Somerville, MA, November 2011
-Great Product Fantastic service! I love the product, but was even more impressed with the service. They went to a lot of effort to get me what I could use, by the time I needed them. I would definitely recommend this site.--Claudia, TX, September 2011
-Perfect!! Many thanks for your prompt response to all of my
requests. Its been a pleasure working with you. We will certainly use your
services and products should the need every arise. All the best,
--Susan N, Wichita, KS, February 2011
-Thank you VERY MUCH!!! What a great find you guys are! Beautiful products and great service! --Renee P, Bloomingdale, IL, November 2010
-Thank you so much!!! I love my mirror. I very much appreciate all your
great service! Thank you again
--Linda C, Mentor, OH, June 2010
-Thank you for catching that. What great customer service!
Unfortunately the bigger cage would be too big for our small apartment...
...Would it be
possible to cancel the order? I really appreciate you catching that
before sending the bird cage my way. Sincerely,
--Claudia L, Herndon, VA, April 2010
-Wow! Thanks Great Rooms Decor people! What a fabulous surprise that the shipping amount has been discounted. I really appreciate it! --Shanda S, Austin,TX, March 2010
-You guys have been wonderful! What a delight to work with such good "customer care!" I am sure we'll be able to figure out the mechanism replacement. Have a Merry Christmas! --Joni S, Kirklin, IN, December 2009
-Thank you very much. I appreciate your follow up! Shipping the entire order next week makes sense and works well for me. It's a pleasure doing business with you...Thank you for your great communication. With Thanks --Roberta L, Potomac, MD, June 2009
-Thank you so much for your attention to my deadline- what great customer service! ...and... Again, I must say, I am impressed with your customer service- Thanks! Looking forward to working with the product, and your company in the future. --Terri B, Georgetown, KY
- I
just wanted to let you know that the 3rd urn arrived yesterday in
perfect condition. Thanks much for all the extra work you did. 3rd
time was the charm! --
Mary B, Menlo Park, CA, March 2008
-I wanted to let you know that when I went online tonight and placed the
order, the website accurately showed the quantity discount. Thank you
so much for your rapid response and great problem solving! I do a lot
of online shopping so it is very much appreciated when a company is
responsive to the needs of their customers.
--Paula R, Northridge, CA
-Thank you so much for your help! I just placed my order. I
just want you to know that your customer service is FABULOUS!! I will
recommend your website to everyone. I can’t believe how helpful you
were and how quickly I was able to get the prints I wanted. Thank you
so much. I can’t wait until I receive my package.
Thank you so much!! --Kathy G, Boise, ID, September 2007
-Wow! Thank you for the quickest response! I REALLY appreciate your customer service -- Joni A, Honolulu, HI
-I
thank you so much for your prompt response to my order and look forward
future purchases. Hopefully you'll have more new customers from all the
people who have asked for your web address !!
-- Sharon W
-Thanks
again for your quick response. I have been so pleased with your service
and your products. I bookmarked your site in my favorites folder and
look forward to seeing new and interesting items on your site.
-- Kim F, Greensboro, NC
-Thanks for all your help the service was great. Success and Gods Blessing on you and your family. -- Ron P, Azusa CA
-I
had to share that we presented my boss with his gift this morning and I
swear I saw a tear come to his eye. He absolutely loved it! The
quality of animals and the ark is just wonderful. Thanks for
processing my credit so quickly and for providing the option to pick it
up. It's been great doing business with you.
-- Renee, Lansdale PA
- I just wanted
to say thank you again for your help and fantastic service. I just
received my order yesterday with plenty of time to wrap and place under
the tree...[it] is going to thrill my wife this Christmas. Thanks
again and Merry Christmas.
-- Rich M, Cape Cod, MA
Thank you again for your professional, patient and courteous service. --Mike T, New York, June 2006
-Thanks
so much for trying so hard to locate one of these clocks for me, I
appreciate your efforts and look forward to doing business with you
another time, you have some great items for sale on your site, and you
can be sure that I will be checking back frequently. Again, thanks,
--Deborah, April 2006
-Thank
you very much. This kind of service makes for return customers, and I
will certainly be one. Thank you for the quick response.
-- Susan N, CA
- Thanks for your great efforts and service. --Bob B, San Jose, CA
Other reasons to shop at Great Rooms Decor:
Our prices are competitive.When you compare our total price with other retailers, we are often among the most competitive. Even so, there is more to online shopping than just finding the lowest price -- other things to consider when purchasing online....
Helpful and knowledgeable customer service. If we cannot answer your question immediately, we can usually find the answer and get back to you. We have actually seen many of our products in person, and can sometimes offer more information than is written on the product page. Compare to the larger retailers who have call centers taking their calls. If something goes wrong with your order, we will do whatever it takes to make it right.
You know who you are buying from. We are not some nameless, faceless internet company, whose physical location is unclear. We are a small, family-run company, and we know many of our customers by name.
Consistent communication. We keep you informed every step of the way, with order confirmations, backorder notices, shipping and tracking notifications and an online account (if you choose) so that you can view and track any of your orders at any time.
One-page checkout, so ordering is quick and easy. We also show you the shipping charges before you enter all of your information in, so that your valuable time is not wasted just to find out our total price.
Shipping Rebates. We rebate excess shipping & handling charges back to you -- a good percentage of our customers receive shipping rebates applied to their orders even before their credit card is charged.
A generous return policy. 30 days to return for a full refund, 60 days to return for store credit.
A unique selection of products. We are not a franchise -- we scour the markets to find high quality decorative elements for the home and offer them in an eclectic and ever changing collection.
We give back to our community. We support a number of worthy causes with some of our profits.
We have gone GREEN. We re-use shipping boxes in good condition and any usable packing materials, such as peanuts, paper and styrofoam. We accept recycled shipping peanuts and packing materials locally. Whatever we can't reuse, we recycle. If the box you receive from us is not pretty, it may have been used more than once, saving energy and trees in the process. We also recycle all of our office paper and catalogs.
We hope this helps you feel confident in placing your order with us. You can also read about how we got started on the Company Info page. We appreciate all of our customers!
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